Zap! session.

The article focuses on positive energy during meetings and the difference between positive energy and active energy. It states while management literature presents methods of motivating employees and staff, managers should deviate from these suggestions where necessary. It suggests that energy involves eye contact, emoting, and reacting and moving on when topics get bogged down. It comments that a meeting's leader is not a moderator or motivational speaker but instead facilitates discussion. INSET: KEY TECHNICAL MATTERS.