CX Doesn’t Have to Be So Expensive.

The article focuses on companies begin to hum back to life following long COVID-19 disruptions, contact centers need to take proactive steps to reduce the cost of providing excellent customer experience, according to a new report from CCW Digital. Topics include the centers have historically dealt with the stigma of being cost centers, the companies needed to invest more in their contact center operations, and the COVID-19 as in-person customer contacts at stores or branch offices became taboo.