Implementation of a Second Victim Peer Support Program in a Large Anesthesia Department.

WELL-being; PSYCHOLOGICAL burnout; ANESTHESIOLOGISTS; SOCIAL support; ATTITUDE (Psychology); PEER counseling; MEDICAL personnel; MEDICAL errors; HUMAN services programs; PSYCHOSOCIAL factors; QUALITY assurance; DESCRIPTIVE statistics; VICTIMS; ADVERSE health care events; EMOTIONS; DATA analysis software; PSYCHOLOGICAL distress; ADULT education workshops; PATIENT safety; PSYCHOLOGY

The second victim phenomenon occurs when healthcare providers experience emotional or physical distress as a result of traumatic clinical events. Few hospitals have formalized peer support programs for second victims to navigate the postevent experience and offload associated emotional labor. This article describes the implementation of a second victim peer support program in a large academic anesthesiology practice, with the goal of augmenting emotional support for anesthesia providers. Program activations were tracked in a shared mailbox. Following peer support, second victims completed an evaluation assessing support received; trained peer supporters completed 2 evaluations assessing their comfort level and peer support encounters. From July 2018 to June 2020, ninety-one program activations (179 affected individuals) were made. A total of 130 peer support encounters were documented. Trained peer supporters were able to provide helpful support to affected colleagues nearly all (98.8%) of the time. Nearly 97% of second victims (25 of 31 evaluation respondents) reported the support as extremely or very beneficial, and 96.8% would recommend the program to colleagues. A second victim peer support program was successfully deployed in a large anesthesia department. This program was effective at a departmental level, fostering providers' well-being. [ABSTRACT FROM AUTHOR]