Crisis in the City of Charleston Fire Department : an organizational learning approach / submitted by David Griffin.

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    • Abstract:
      Abstract: "The purpose of this qualitative, case study was to explore how The City of Charleston Fire Department (CFD) learned at the individual, team, and organizational levels following a multiple line of duty death (LODD) event on June 18, 2007. The overarching focus was on how organizational processes and employee behaviors changed following this tragic day. The setting for the study was a fire department in South Carolina with 21 participants, with ages ranging from 25-60. All 21 participants were firefighters that officially responded to the event and remained employed with the CFD at the time of this study. The theoretical approach was that of organizational crisis through the lens of organizational learning. The researcher utilized multiple sources of evidence, including responses from all 21 participants to the Dimensions of the Learning Organization Questionnaire (DLOQ), five randomly selected participant interviews, and artifact data analysis to triangulate data for a converging line of inquiry that explained the phenomena. The findings of the study indicated that the CFD learned at the individual, team, and organizational levels following June 18, 2007. Findings also offer emergency service organizations research to identify areas in their organization that may need to be considered to help potentially avoid crises such as June 18, 2007, or to combat an organizational crisis that they are already experiencing. The findings of this study add to the existing body of knowledge associated with organizational crisis and organizational learning by expanding the constructs into the public service field following a multiple LODD event."--Page [iv].
    • Notes:
      UMI number: 3602446.
      Thesis (Ed. D.)--Grand Canyon University, 2013.
      Includes bibliographical references.
      1
    • Accession Number:
      ccp.568752