The influence of pandemic-related workplace safety practices on frontline service employee wellbeing outcomes.

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  • Additional Information
    • Source:
      Publisher: College of Business Administration, University of Georgia Country of Publication: United States NLM ID: 101087747 Publication Model: Print-Electronic Cited Medium: Print ISSN: 0148-2963 (Print) Linking ISSN: 01482963 NLM ISO Abbreviation: J Bus Res Subsets: PubMed not MEDLINE
    • Publication Information:
      Original Publication: [Athens, GA : College of Business Administration, University of Georgia, 1973-
    • Abstract:
      The COVID-19 pandemic has exposed the vulnerability of frontline employee (FLEs) to infections and other hazards and highlighted the importance of workplace safety practices (WSP) for service organizations. In response to the critical issue of service safety, we developed and empirically tested a model proposing that WSPs negatively influence FLE perceptions of pandemic related threats and positively influence their perceptions of organizational supportiveness (POS). In turn, these perceptions have time-lagged effects on two aspects of FLE wellbeing-reduced emotional exhaustion and increased work engagement. Utilizing data from a two-wave (separated by a month) survey panel consisting of 310 FLEs across the United States, we found evidence for all hypothesized relationships. We discuss the practical and theoretical implications of our findings and provide suggestions for future research on service safety on the organizational frontlines.
      Competing Interests: The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.
      (© 2022 Elsevier Inc. All rights reserved.)
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    • Contributed Indexing:
      Keywords: COVID-19; Employee wellbeing outcomes; Frontline service employees (FLE); Workplace safety
    • Publication Date:
      Date Created: 20220531 Latest Revision: 20230530
    • Publication Date:
      20240104
    • Accession Number:
      PMC9132582
    • Accession Number:
      10.1016/j.jbusres.2022.05.040
    • Accession Number:
      35637699