"It's a waste of time coming here, better go to private clinics with wider options for treatment": patient's perception on dental services provided in Fiji.

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  • Author(s): Nair RD;Nair RD; Mohammadnezhad M; Mohammadnezhad M
  • Source:
    BMC health services research [BMC Health Serv Res] 2022 Sep 10; Vol. 22 (1), pp. 1144. Date of Electronic Publication: 2022 Sep 10.
  • Publication Type:
    Journal Article
  • Language:
    English
  • Additional Information
    • Source:
      Publisher: BioMed Central Country of Publication: England NLM ID: 101088677 Publication Model: Electronic Cited Medium: Internet ISSN: 1472-6963 (Electronic) Linking ISSN: 14726963 NLM ISO Abbreviation: BMC Health Serv Res Subsets: MEDLINE
    • Publication Information:
      Original Publication: London : BioMed Central, [2001-
    • Subject Terms:
    • Abstract:
      Background: Oral health can influence the quality of an individual's life. Patient's perception of the service plays a vital role in understanding the reasons as to why a patient may be satisfied or dissatisfied with the service that they accessed at a dental setting. As no studies have been done in Fiji until now, this study aimed to explore the perceptions of patients on services provided by the largest dental clinic in the Central/Eastern division in Fiji.
      Method: A qualitative study was used to collect data from patients who visited the Colonial War Memorial Hospital (CWMH) dental clinic in Suva Fiji from 5 th August to 31 st October, 2020. All patients above the age of 18 of both genders and from any ethnicity who visited the CWMH dental clinic during the period of data collection were included the study. A total of 25 participants were interviewed for this study using the in-depth interview method till data saturation occurred. A semi-structured open-ended questionnaire was used to collect data using face-to-face in-depth interviews. The data were transcribed and analyzed using manual thematic analysis process to gather the themes and sub-themes for the results.
      Results: A total of 25 patients were interviewed, with a majority (n = 14) being men and 15 were of I-Taukei background. Five themes emerging from data analysis include: Waiting time before treatment, Cost of Treatment, Accessibility of services, Privacy and confidentiality and Range of treatment options. The patients had an expectation to get the best treatment but face many hurdles while trying to get the treatment that they expect. The shortfalls on the part of this dental clinic caused an onset of negative perception among its users.
      Conclusion: This study shows an overall dissatisfaction with regards to services delivery among the patients who use the CWMH dental clinic for dental care purposes. The decision makers need to look into the genuine concerns that have been raised by patients in order to create improvements in services delivery and create an array of satisfaction for its patients.
      (© 2022. The Author(s).)
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    • Contributed Indexing:
      Keywords: Dental clinic; Fiji; Patients perception; Quality of services
    • Publication Date:
      Date Created: 20220909 Date Completed: 20220913 Latest Revision: 20220913
    • Publication Date:
      20240104
    • Accession Number:
      PMC9463049
    • Accession Number:
      10.1186/s12913-022-08543-9
    • Accession Number:
      36085049