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Phone: (843) 805-6930
West Ashley Library
9 a.m. - 4 p.m.
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Folly Beach Library
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9 a.m. - 6 p.m.
Phone: (843) 722-7550
St. Paul's/Hollywood Library
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Wando Mount Pleasant Library
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Patient experiences of telephone outreach to enhance uptake of NHS Health Checks in more deprived communities and minority ethnic groups: A qualitative interview study.
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- Author(s): Brangan, Emer; Stone, Tracey J.; Horwood, Jeremy; Chappell, Amanda; Harrison, Vivienne
- Source:
Health Expectations; Jun2019, Vol. 22 Issue 3, p364-372, 9p- Subject Terms:
POVERTY areas; BEHAVIOR modification; ETHNIC groups; EXECUTIVES; HEALTH behavior; INTERVIEWING; RESEARCH methodology; MEDICAL screening; NATIONAL health services; PRIMARY health care; RESEARCH funding; TELEPHONES; QUALITATIVE research; SOCIOECONOMIC factors; COMMUNICATION barriers; THEMATIC analysis; MOTIVATIONAL interviewing; PATIENTS' attitudes - Source:
- Additional Information
- Abstract: Background: The NHS Health Checks preventative programme aims to reduce cardiovascular morbidity across England. To improve equity in uptake, telephone outreach was developed in Bristol, involving community workers telephoning patients amongst communities potentially at higher risk of cardiovascular disease and/or less likely to take up a written invitation, to engage them with NHS Health Checks. Where possible, caller cultural background/main language is matched with that of the patient called. The call includes an invitation to book an NHS Health Check appointment, lifestyle questions from the Health Check, and signposting to lifestyle services. Objective: To explore the experiences of patients who received an outreach call. Design/Setting/Participants: Thematic analysis of semi‐structured interviews with 24 patients (15 female), from seven primary care practices, who had received an outreach call. Results: The call increased participants' understanding of NHS Health Checks and overcame anticipated difficulties with making an appointment. Half reported that they would not have booked if only invited by letter. The cultural identity/language skills of the caller were important in facilitating the interaction for some who might otherwise encounter language or cultural barriers. The inclusion of lifestyle questions and signposting prompted a minority to make lifestyle changes. Conclusions: Participants valued easily generalizable aspects of the intervention—a telephone invitation with ability to book during the call—and reported that it prompted acceptance of an NHS Health Check. A caller who shared their main language/cultural background was important for a minority of participants, and improved targeting of this would be beneficial. [ABSTRACT FROM AUTHOR]
- Abstract: Copyright of Health Expectations is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Abstract:
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