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Implementing the Pediatric Family Satisfaction in the Intensive Care Unit (ICU) Survey in a Pediatric Cardiac ICU.
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- Author(s): Manna, John
- Source:
American Journal of Critical Care; May2021, Vol. 30 Issue 3, p230-236, 7p, 3 Graphs- Subject Terms:
INTENSIVE care units; FOCUS groups; RESEARCH methodology; ATTITUDE (Psychology); PEDIATRICS; FAMILIES; SATISFACTION; INTERVIEWING; MEDICAL personnel; PATIENT-centered care; PEDIATRIC cardiology; SURVEYS; QUALITATIVE research; HUMAN services programs; HOSPITAL nursing staff; QUALITY assurance; SCALE analysis (Psychology); DESCRIPTIVE statistics; THEMATIC analysis; BLOGS - Source:
- Additional Information
- Abstract: Background: Few responses to the Child Hospital Consumer Assessment of Healthcare Providers and Systems and no use of family satisfaction scores indicated the need to implement a program to collect and use family satisfaction data at a pediatric cardiac intensive care unit (ICU) at a southeastern academic medical center. Objectives: To improve response rates for family satisfaction surveys, to identify future quality improvement initiatives, to receive qualitative feedback from key stakeholders, and to better understand nursing staff's satisfaction with the project implementation process. Methods: A quality improvement program using the Pediatric Family Satisfaction in the Intensive Care Unit (pFS-ICU) survey was implemented to evaluate family satisfaction data from a pediatric cardiac ICU. Data were collected for 6 months to identify quality improvement initiatives for continuing excellence. An interprofessional focus group of key stakeholders assessed feedback and perceptions. Results: A 61% response rate (n = 81 responses) was achieved on the pFS-ICU survey. Respondents ranked the pediatric cardiac ICU higher than 90% excellence in all categories in every month but 1 (in 1 category). The focus group revealed the survey's ease of use and indicated that the data allow more focus on patient-centered care. A staff survey showed that 100% of staff understood the new process and 87% agreed that the survey is an effective tool. Conclusion: Researchers should study the pFS-ICU survey in other inpatient pediatric step-down units and ICUs because it fosters a high response rate that provides real-time data, leading to quality improvement initiatives that can increase quality of care and improve outcomes. [ABSTRACT FROM AUTHOR]
- Abstract: Copyright of American Journal of Critical Care is the property of American Association of Critical-Care Nurses and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Abstract:
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