Reaping the rewards of process improvement that is done right.

The article reports on the challenges faced by health care organizations in terms of cost reduction and quality improvement. It cites the robust process improvement (RPI), a universal term for a methodical, fact-based concept to solving problems. It mentions the tools used in RPI, which includes, among others Lean Six Sigma and change management processes, that have proven their effectiveness in other industries. It also cites the Joint Commission's use of RPI to improve its own systems via the Center for Transforming Healthcare.