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How Open University was educated to move from bespoke IT to vanilla SAP: It is hard convincing users that their business processes are a dud - but that is what Chris Youles, chief information officer at the Open University, needed to do to transform the organisation
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- Author(s): Saran, Cliff
- Source:
Computer Weekly. 6/4/2019, p9-11. 3p.
- Additional Information
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- Abstract:
The article offers information on the views of Chris Youles, chief information officer at the Open University (OU) on the need of transformation in organizations. Topics include his views in 2019 SAP Community annual conference on the replacement of 20-year-old legacy systems in OU with new SAP cloud products; the efforts of companies such as Microsoft, Google and Facebook to provide distance learning; and the changes in OU's heavily customized Siebel customer relationship management system.
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