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‘No’ means ‘No’: Choose your words carefully when talking to clients.

• Authors : King, Ruth

Subjects: *HEATING & ventilation industry; *INDUSTRIAL technicians; *HEATING & ventilation industry personnel

• Source: Reeves Journal: Plumbing, Heating, Cooling. Aug2017, Vol. 97 Issue 8, p10-10. 1p.

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DON'T TAKE THE BAIT.

• Authors : Long, Pamela¹ ; Bennett, Crystal²

Subjects: *CLIENTS; *CLIENT relations; *DESIGNER & client

• Source: Brand Packaging. Sep2015, Vol. 19 Issue 7, p40-43. 4p.

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Applied Science & Technology Full Text (H.W. Wilson)

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That Unique Client.

• Authors : FOWLER, MARK

Subjects: CLIENTS; CONSTRUCTION projects; ATTITUDE (Psychology)

• Source: Walls & Ceilings; May2016, Vol. 79 Issue 5, p8-8, 1p

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Just Say, 'Yes, We Can.'.

• Authors : Hawkins, Chad

Subjects: TELEPHONE operators; ATTITUDE (Psychology); ROOFING industry

• Source: Roofing Contractor; Feb2007, Vol. 27 Issue 2, p51-52, 2p

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