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Periodical

Modern customer service--More social, more intelligent.

Authors : LAMONT, JUDITH

Subjects: *CUSTOMER services; *CORPORATE vice-presidents; *INFORMATION-seeking behavior

Source: KM World. Sep/Oct2021, Vol. 30 Issue 5, p6-8. 3p.

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Periodical

Applied Science & Technology Full Text (H.W. Wilson)

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Periodical

Applied Science & Technology Full Text (H.W. Wilson)

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Periodical

Applied Science & Technology Full Text (H.W. Wilson)

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Periodical

Marketers Need to Earn a Seat at the Table: CMOs often don't have a voice in executive discussions, Forrester finds.

Authors : Britt, Phillip

Subjects: *CROSS-functional teams; *CORPORATE vice-presidents; *MARKETING executives

Source: CRM Magazine. Oct2021, Vol. 25 Issue 8, p12-12. 1p.

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Periodical

It's More Than Governance. It's Value.

Authors : PAKNAD, DEIDRE

Subjects: *CORPORATE vice-presidents; *CHIEF executive officersINTERNATIONAL Business Machines Corp. 001368083 INTERNATIONAL Business Machines Corp. INTERNATIONAL Business Machines Corp. 001368083 001368083 INTERNATIONAL Business Machines Corp. 001368083 IBM; PSS Systems (Company)PAKNAD, Deidre

Source: KM World. Jun2013, Vol. 22 Issue 6, pS3-S4. 2p.

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Periodical

CX Doesn’t Have to Be So Expensive.

Authors : Britt, Phillip

Subjects: *CORPORATE vice-presidents; *COVID-19 pandemic; *CALL centers

Source: CRM Magazine. Jun2021, Vol. 25 Issue 5, p14-14. 1p.

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Periodical

Nonprofits Use Speech to Their Benefit.

Authors : Martin, Erik J.

Subjects: *NONPROFIT organizations; *CORPORATE vice-presidents

Source: Speech Technology Magazine. Winter2021, Vol. 26 Issue 1, p16-16. 1p.

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Periodical

Making the Most of Marketing Money: How to develop a successful CRM strategy while simultaneously enabling connections between consumers.

Authors : Del Rowe, Sam

Subjects: *CORPORATE vice-presidents; *CUSTOMER relationship management; *MISSION statementsSHUTTERFLY Inc. SHUTTERFLY Inc. SHUTTERFLY Inc. SFLYBORDER, Brian

Source: CRM Magazine. May2017, Vol. 21 Issue 5, p22-26. 5p. 1 Color Photograph.

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Periodical

Applied Science & Technology Full Text (H.W. Wilson)

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