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Academic Journal

Why affiliation matters: A conversation analysis of complaints calls to the NHS.

Authors : Benwell B; University of Stirling, Faculty of Arts and Humanities, Stirling FK9 4LA, UK.; Erofeeva M

Subjects: State Medicine* ; Communication*; Humans

Source: Patient education and counseling [Patient Educ Couns] 2024 Feb; Vol. 119, pp. 108077. Date of Electronic Publication: 2023 Nov 21.Publisher: Elsevier Country of Publication: Ireland NLM ID: 8406280 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 1873-5134

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Academic Journal

A qualitative study of National Health Service (NHS) complaint-responses.

Authors : McCreaddie M; School of Nursing and Midwifery, Royal College of Surgeons in Ireland, Medical University of Bahrain, PO Box 15503, Adliya, Kingdom of Bahrain. .; Benwell B

Subjects: Patient Satisfaction* ; State Medicine*; Humans

Source: BMC health services research [BMC Health Serv Res] 2021 Jul 15; Vol. 21 (1), pp. 696. Date of Electronic Publication: 2021 Jul 15.Publisher: BioMed Central Country of Publication: England NLM ID: 101088677 Publication Model: Electronic Cited Medium: Internet ISSN: 1472-6963

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Academic Journal

Traumatic journeys; understanding the rhetoric of patients' complaints.

Authors : McCreaddie M; School of Nursing and Midwifery, Royal College of Surgeons in Ireland, Medical University of Bahrain, PO Box 15503, Adliya, Kingdom of Bahrain. .; Benwell B

Subjects: Patient Satisfaction*; Female ; Humans

Source: BMC health services research [BMC Health Serv Res] 2018 Jul 16; Vol. 18 (1), pp. 551. Date of Electronic Publication: 2018 Jul 16.Publisher: BioMed Central Country of Publication: England NLM ID: 101088677 Publication Model: Electronic Cited Medium: Internet ISSN: 1472-6963

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Academic Journal

Negotiating relevance in pre-operative assessments.

Authors : Benwell B; University of Stirling, United Kingdom.; Rhys CS

Subjects: Communication* ; Negotiating* ; Nurse-Patient Relations*

Source: Social science & medicine (1982) [Soc Sci Med] 2018 Mar; Vol. 200, pp. 218-226. Date of Electronic Publication: 2018 Feb 06.Publisher: Pergamon Country of Publication: England NLM ID: 8303205 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 1873-5347

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