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India's Biggest Budget Airline Nears Decision on Widebody Jets.

• Authors : Lee, Danny; Philip, Siddharth

Subjects: BUDGET; AIRLINE industry; CONSUMERSNATIONAL Academy of Sciences (U.S.); AIR India Ltd.

• Source: Bloomberg.com; 3/21/2024, p1-1, 1p

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Qantas Gouges Customers on Fares, Unfair-Pricing Report Says.

• Authors : Whitley, Angus; Westcott, Ben

Subjects: CONSUMERS; FARES; INTERNATIONAL competitionMIDDLE EastQANTAS Airways Ltd.; AUSTRALIAN Competition & Consumer Commission

• Source: Bloomberg.com; 2/7/2024, p1-1, 1p

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Emburse chases large customers.

• Authors : Mullen, Caitlin

Subjects: CONSUMERS; FINANCIAL crises; CHIEF strategy officers

• Source: PaymentsDive.com; 2/2/2024, pN.PAG-N.PAG, 1p

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Customer demand ebbs for Amex.

• Authors : Mullen, Caitlin

Subjects: CONSUMERS; CORPORATE profits; EARNINGS announcementsAMERICAN Express Co.

• Source: PaymentsDive.com; 1/26/2024, pN.PAG-N.PAG, 1p

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Southwest Air CEO Vows No Repeat of 'Ugly' Winter Meltdown a Year Ago.

• Authors : Schlangenstein, Mary

Subjects: AIRLINE routes; AIR travel; CHIEF executive officersSOUTHWEST Airlines Co.

• Source: Bloomberg.com; 12/14/2023, p1-1, 1p

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Researcher at National Chin-Yi University of Technology Releases New Data on Advertising (The Influence of Influencer Marketing on the Consumers' Desire to Travel in the Post-Pandemic Era: The Mediation Effect of Influencer Fitness of...).

Subjects: CONSUMERS; INFLUENCER marketing; RESEARCH personnel

• Source: TB & Outbreaks Week; 11/3/2023, p392-392, 1p

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THE INFLUENCE OF WORD OF MOUTH AND BRAND IMAGE ON CONSUMERS' DECISIONS TO CHOOSE UMRAH TOUR AND TRAVEL SERVICES AT PT. AL-SHAFWAH INDEPENDENT TOURISM SMARTS UMRAH PALEMBANG.

• Authors : Farka, Widra Rahayu¹ ; Sulastri¹ ; Shihab, Muchsin Saggaff¹

Subjects: *WORD-of-mouth communication; *BRANDING (Marketing); *BRAND image

• Source: International Journal of Social Service & Research (IJSSR). 2023, Vol. 3 Issue 8, p1952-1957. 6p.

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Global Personal Luxury Goods Market Report 2023: Sector is Expected to Reach $418.64 Billion in 2027 at a CAGR of 4.22% - ResearchAndMarkets.com.

Subjects: LUXURIES; SARS-CoV-2; AFFLUENT consumers

• Source: Medical Letter on the CDC & FDA; 7/21/2023, p874-874, 1p

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Using ZMET to explore consumers' cognitive model in virtual reality: take the tourism experience as an example.

• Authors : Lin, Ling-Zhong; Yeh, Huery-Ren

Subjects: VIRTUAL reality; ELICITATION technique; CONSUMERS

• Source: Current Issues in Tourism; Jul2023, Vol. 26 Issue 14, p2250-2264, 15p

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Research from Kastamonu University Reveals New Findings on Technology (How Do Customers React to Technology in the Hospitality and Tourism Industry?).

Subjects: TOURISM; CONSUMERS; HOSPITALITY industry

• Source: Medical Letter on the CDC & FDA; 5/23/2023, p872-872, 1p

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Studies from University of Surrey Reveal New Findings on Self-Driving Cars (Customer Acceptance of Autonomous Vehicles In Travel and Tourism).

Subjects: DRIVERLESS cars; AUTONOMOUS vehicles; CONSUMERS

• Source: Medical Letter on the CDC & FDA; 5/5/2023, p1046-1046, 1p

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Integration Kano Model and E-Servqual to Evaluate Online Travel Agent Services in Bandung 2022.

• Authors : Suryawardani, Bethani; Gusnadi, Dendi; Wulandari, Astri

Subjects: ELECTRONIC commerce; TRAVEL; INFORMATION technology

• Source: Jurnal Kawistara; Dec2022, Vol. 12 Issue 3, p313-329, 17p

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The adventurous tourist amidst a pandemic: Effects of personality, attitudes, and affect.

• Authors : Torres, Edwin N; Wei, Wei; Ridderstaat, Jorge

Subjects: CONSUMER attitudes; CONSUMER behavior; MULTIPLE regression analysis

• Source: Journal of Vacation Marketing; Oct2022, Vol. 28 Issue 4, p424-438, 15p

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Travel Industry Revival Shows US Consumers Are Willing to Spend.

• Authors : Maranz, Felice

Subjects: CONSUMERS; TOURISM; CONSUMPTION (Economics)

• Source: Bloomberg.com; 9/7/2022, p1-1, 1p

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Britons Ditch Staycations for Cheaper All-Inclusive Trips Abroad.

• Authors : Anghel, Irina

Subjects: BRITONS; TRAVEL agents; BEACHESUNITED Kingdom

• Source: Bloomberg.com; 8/30/2022, p1-1, 1p

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China Factory Orders Drop in Ominous Sign for Global Outlook.

Subjects: FACTORY orders; CONSUMPTION (Economics); CHRISTMAS decorationsASIA

• Source: Bloomberg.com; 8/15/2022, p1-1, 1p

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INFLUENCED FACTORS OF BRAND ADVOCACY: THE CASE OF GEN Y CONSUMERS' ONLINE TRAVEL AGENT IN INDONESIA.

• Authors : Fatimah, Dina; Maretta, Dwina; Nadhilah, Siti

Subjects: BRANDING (Marketing); CONSUMERS; TRAVEL

• Source: Journal of Syntax Literate; jul2022, Vol. 7 Issue 7, p8983-8993, 11p

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The influence of consumers' implicit self‐theories on homestay accommodation selection.

• Authors : Leung, Daniel; Tuan Phong, Ly; Fong, Lawrence Hoc Nang

Subjects: HOMESTAY accomodations; THEORISTS; TRAVELERS

• Source: International Journal of Tourism Research; Nov2021, Vol. 23 Issue 6, p1059-1072, 14p

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Netflix Wants You to Book That Trip. Really.

• Authors : Lachapelle, Tara

Subjects: CONSUMERS; COVID-19 pandemicNETFLIX Inc.; WALT Disney Co.; FOX Corp.

• Source: Bloomberg Opinion; 3/25/2021, p1-3, 3p

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Going on a journey: A review of the customer journey literature.

• Authors : Tueanrat, Yanika¹ (AUTHOR) ; Papagiannidis, Savvas¹ (AUTHOR) ; Alamanos, Eleftherios¹ (AUTHOR)

Subjects: *CONSUMERS' reviews; *BUSINESS literature; CONTENT analysis

• Source: Journal of Business Research. Mar2021, Vol. 125, p336-353. 18p.

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Agricola

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'One in three plan overseas trip': Consumers' appetite for travel is undimmed, according to a Mintel survey.

• Authors : Taylor, Ian

Subjects: *CONSUMERS; TRAVEL; SURVEYS

• Source: Travel Weekly (UK). 2/18/2021, Issue 2564, p35-35. 1/2p.

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The travel constraints faced by retired travelers in the 21st.

• Authors : Moal, Gaelle Marie

Subjects: OLDER consumers; OLDER people; SOCIAL impact

• Source: Journal of Consumer Marketing; 2021, Vol. 38 Issue 1, p69-77, 9p

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Mindtree partners with Databricks to offer advanced, cloud-based data intelligence.

Subjects: DATA; TRAVEL; CONSUMERS

• Source: Ace Analyser: Company News; 12/1/2020, pN.PAG-N.PAG, 1p

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United Plans with 'Bounce Back' in Mind.

Subjects: PANDEMICS; CONSUMERS; TRAVELNOCELLA, Andrew

• Source: Business Travel News; 10/26/2020, Vol. 37 Issue 14, p4-4, 1p

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Thomas Cook, SOTC host series of virtual customer events in partnership with Marriott International.

Subjects: CONSUMERS; TRAVEL; BUSINESS enterprises

• Source: Ace Analyser: Company News; 10/21/2020, pN.PAG-N.PAG, 1p

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CUSTOMER JOURNEY IS KEY AS SECURITY SPECIALIST YALE UNLOCKS NEW WEBSITE.

Subjects: SPECIALISTS; CONSUMERS; TRAVEL

• Source: DIY Week; Sep2020, p13-13, 1/3p

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China's Middle Class Paychecks Have to Go Somewhere.

• Authors : Ren, Shuli

Subjects: TRAVEL; COVID-19 pandemic; CONSUMERSCHINA

• Source: Bloomberg Opinion; 8/13/2020, pN.PAG-N.PAG, 1p

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Travel retailer taps Oracle cloud tech to boost customer experience.

Subjects: RETAIL industry; TRAVEL; CONSUMERS

• Source: RetailCustomerExperience.com; 8/13/2020, pN.PAG-N.PAG, 1p

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Lodging Dynamics Favor Buyers With Grip on Demand.

• Authors : HABTEMARIAM, DAWIT

Subjects: COVID-19 pandemic; STAKEHOLDERS; TRAVEL

• Source: Business Travel News; 7/27/2020, Vol. 37 Issue 9, p30-30, 1p

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Buyers, Airlines See Extensions as Attractive Alternatives to RFPs.

• Authors : BAKER, MICHAEL B.

Subjects: TRAVEL; AIRLINE industry; CONSUMERS

• Source: Business Travel News; 7/27/2020, Vol. 37 Issue 9, p41-41, 1p

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Virtual financial services now live.

• Authors : Russell, Lauren

Subjects: *CONSUMERS; *COMPTROLLERS; AIR forcesMASSACHUSETTS

• Source: Air Force Comptroller. Jul2020, p1-2. 2p.

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Virtual reality through the customer journey: Framework and propositions.

• Authors : Hollebeek, Linda D.^1,2 (AUTHOR) ; Clark, Moira K.³ (AUTHOR) ; Andreassen, Tor W.⁴ (AUTHOR)

Subjects: *CONSUMER behavior; *CONSUMERS; VIRTUAL reality

• Source: Journal of Retailing & Consumer Services. Jul2020, Vol. 55, pN.PAG-N.PAG. 1p.

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Toward a goal-oriented view of customer journeys.

• Authors : Becker, Larissa; Jaakkola, Elina; Halinen, Aino

Subjects: TRAVEL; HUMAN behavior models; CONSUMERS

• Source: Journal of Service Management; 2020, Vol. 31 Issue 4, p767-790, 24p

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"I deserve a break!": how temporal landmarks and the perception of deservingness influence consumers' travel motivation and intention.

• Authors : Li, Qing; Yu, Larry

Subjects: MOTIVATION (Psychology); SENSORY perception; INTENTION

• Source: Journal of Travel & Tourism Marketing; Jul2020, Vol. 37 Issue 5, p624-635, 12p

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ASK THE experts: How likely are millennials to be the first sector to resume travel post-pandemic?

• Authors : McGonagle, Katie

Subjects: *MILLENNIALS; *YOUNG consumers; TRAVEL

• Source: Travel Weekly (UK). 6/11/2020, Issue 2530, p22-23. 2p.

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Finances made easy with new online portal.

Subjects: *FINANCE; *CONSUMERS; *WORKFLOW

• Source: Air Force Comptroller. Jun2020, p1-2. 2p.

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Agricola

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Safety first: How Covid-19 is transforming customer journeys: Customer journeys are changing rapidly under lockdown, as digital adoption accelerates and safety becomes the number one issue in physical retail.

• Authors : Valentine, Matthew

Subjects: *COVID-19; *CONSUMERS; *RETAIL industry

• Source: Marketing Week (Online Edition). 5/26/2020, p1-1. 1p.

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Gucci and Louis Vuitton Reopen, but Their Best Customers Are Stuck at Home.

• Authors : Paris, Matthew Dalton in (AUTHOR); Shanghai, Trefor Moss in (AUTHOR)

Subjects: *CONSUMER goods; *CONSUMERS; *CONSUMPTION (Economics)LOUIS Vuitton Malletier SA

• Source: Wall Street Journal - Online Edition. 5/18/2020, pN.PAG-N.PAG. 1p.

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Here Today, Gone Tomorrow? Mapping and modeling the pop-up retail customer journey.

• Authors : Rudkowski, Janice¹ (AUTHOR) ; Heney, Chelsea¹ (AUTHOR) ; Yu, Hong¹ (AUTHOR)

Subjects: *RETAIL industry; *CONSUMERS; TRAVEL

• Source: Journal of Retailing & Consumer Services. May2020, Vol. 54, pN.PAG-N.PAG. 1p.

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Customer journeys, online habits, interview vs reality: Your Marketing Week.

• Authors : Parsons, Russell

Subjects: *INTERVIEWING; *CONSUMERS; HABIT

• Source: Marketing Week (Online Edition). 5/1/2020, p1-1. 1p.

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Marketers make 'radical' changes to customer journeys amid pandemic.

• Authors : Rogers, Charlotte

Subjects: *CONSUMERS; TRAVEL

• Source: Marketing Week (Online Edition). 4/30/2020, p2-2. 1p.

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Virtual "Armchair Explorer" Tours Entice Consumers to Dream Now and Travel Later Travel Leaders.

Subjects: EXPLORERS; TRAVEL; TOURS

• Source: Chatham-Southeast Citizen; 4/29/2020, Vol. 56 Issue 5, p7-7, 1/2p

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Virtual "Armchair Explorer" Tours Entice Consumers to Dream Now and Travel Later.

Subjects: EXPLORERS; TOURS; CONSUMERS

• Source: Chicago Citizen - Chicago Weekend Edition; 4/29/2020, Vol. 51 Issue 18, p5-5, 1/3p

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Virtual "Armchair Explorer" Tours Entice Consumers to Dream Now and Travel Later.

Subjects: EXPLORERS; TOURS; CONSUMERS

• Source: Chicago Citizen - Hyde Park Edition; 4/29/2020, Vol. 31 Issue 23, p5-5, 1/2p

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Virtual "Armchair Explorer" Tours Entice Consumers to Dream Now and Travel Later.

Subjects: EXPLORERS; TOURS; CONSUMERS

• Source: Chicago Citizen: South End Edition; 4/29/2020, Vol. 53 Issue 12, p7-7, 1/3p

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Virtual "Armchair Explorer" Tours Entice Consumers to Dream Now and Travel Later.

Subjects: EXPLORERS; TOURS; CONSUMERS

• Source: South Suburban Citizen; 4/29/2020, Vol. 39 Issue 23, p4-4, 1/3p

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Agricola

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Consumer usage of online travel reviews: Expanding the unified theory of acceptance and use of technology 2 model.

• Authors : Assaker, Guy; Hallak, Rob; El-Haddad, Rania

Subjects: CONSUMERS' reviews; TRAVEL; INTERNET usersUNITED Kingdom

• Source: Journal of Vacation Marketing; Apr2020, Vol. 26 Issue 2, p149-165, 17p

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