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City Spotlight SHANGHAI; Everything you need to know about China's ad capital--plus the Avocado Lady.

• Authors : Doland, Angela

• Source: Advertising Age. 2017, Vol. 88, Issue 18.

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BETTING ON BOTS; So much for in-person. Brands are turning to chatbots to better engage with consumers and help with the heavy lifting of food orders and product searches.

• Source: Advertising Age. 2017, Vol. 88, Issue 14.

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WHAT MY FIGHT WITH A CHASE EMPLOYEE SAYS ABOUT THE ROBOT APOCALYPSE.

• Authors : Dumenco, Simon

Subjects: *AUTOMATION; *AUTOMATED teller machines; *MARKETINGCHASE Manhattan Corp. 809746068 CHASE Manhattan Corp. CHASE Manhattan Corp. 809746068 809746068 CHASE Manhattan Corp. 809746068 CMB

• Source: Advertising Age. 6/26/2017, Vol. 88 Issue 13, p0028-0028. 1p.

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CMO'S GUIDE TO AD BOYCOTTS.

• Source: Advertising Age. 2017, Vol. 88, Issue 13.

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THE WORLD ACCORDING TO SHARP; In the years since Byron Sharp published 'How Brands Grow,' his unorthodox theories have taken root with major marketers and begun changing how they buy media. Among the new rules: Loyalty is a crock and broad reach can be more productive than surgical targeting.

• Source: Advertising Age. 2017, Vol. 88, Issue 13.

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THE SOFT SELL Gets Harder; CONSUMERS WANT A GREATER GOOD BEHIND THE PRODUCTS THEY BUY, BUT THEY'RE OVERRUN WITH HYPE AND HATE PHONIES.

• Source: Advertising Age. 2017, Vol. 88, Issue 12.

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SKY DIVE.

• Authors : Pasquarelli, Adrianne

Subjects: *AIRLINE industry customer services; *AIRLINE management; *CUSTOMER relations

• Source: Advertising Age. 5/15/2017, Vol. 88 Issue 10, p0006-0006. 1p.

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THE MARTECH STORM; Marketing software providers, consultants and agencies are fighting for the lead role in brands' digital transformation.

• Authors : Slefo, George

• Source: Advertising Age. 2017, Vol. 88, Issue 8.

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UNTANGLING MARTECH.

• Authors : Slefo, George

• Source: Advertising Age. 2017, Vol. 88, Issue 8.

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MILLENNIAL MINDSET HELPS 116-YEAR-OLD NORDSTROM BOOM.

• Authors : Pasquarelli, Adrianne

• Source: Advertising Age. 2017, Vol. 88, Issue 3.

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