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Is Cuba a viable long-term nearshore delivery option?

Subjects: *OFFSHORE assembly industry; *CONTRACTING out; *HUMAN capitalCUBA

• Source: MarketWatch: Telecoms. Dec2009, Vol. 8 Issue 12, p4-4. 1p.

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The impact of salesperson customer orientation on the evaluation of a salesperson’s ethical treatment, trust in the salesperson, and intentions to purchase.

• Authors : Bateman, Connie; Valentine, Sean

Subjects: SALES personnel; SELLING ability testing; CUSTOMER orientation

• Source: Journal of Personal Selling & Sales Management; Summer2015, Vol. 35 Issue 2, p125-142, 18p, 1 Diagram, 5 Charts

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(De)constructing the Market for Animal Feeds: A Discursive Study.

• Authors : Ellis, Nick; Jack, Gavin; Higgins, Matthew

Subjects: FARM supplies; MARKETING management; FOOD industry marketing

• Source: Journal of Marketing Management; Feb2005, Vol. 21 Issue 1-2, p117-146, 30p, 1 Diagram

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The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings.

• Authors : Brown, Tom J.; Mowen, John C.; Donavan, D. Todd

Subjects: MARKET orientation; SERVICE industries management; SERVICE industries workers

• Source: Journal of Marketing Research (JMR); Feb2002, Vol. 39 Issue 1, p110-119, 10p, 1 Diagram, 2 Charts

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Cost-effective service excellence.

• Authors : Wirtz, Jochen; Zeithaml, Valarie

Subjects: COST effectiveness; CUSTOMER services; EXCELLENCE

• Source: Journal of the Academy of Marketing Science; Jan2018, Vol. 46 Issue 1, p59-80, 22p

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The "strategic triangle" and business unit strategy.

• Authors : Ohmae, Kenichi

Subjects: *BUSINESS planning; *STRATEGIC planning; *CUSTOMER orientation

• Source: McKinsey Quarterly. Winter83, Issue 4, p9-24. 16p. 3 Diagrams, 2 Charts.

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OMNI-CHANNEL VS MULTI-CHANNEL AND THE FUTURE OF CUSTOMER SERVICE.

Subjects: MULTI-channel integration; CUSTOMER services; MARKETING channels

• Source: CRM Magazine; Aug2014, Vol. 18 Issue 8, pWP41-WP41, 1p, 1 Color Photograph

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Cost-Effective Ways to Deliver Multichannel Customer Service.

Subjects: MULTI-channel integration; MARKETING channels; CUSTOMER services

• Source: CRM Magazine; Aug2014, Vol. 18 Issue 8, pWP42-WP42, 1p

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4/29 - A NEW MODEL OF THE FIRM: Sustainable Business as Transformation of Management, Organization, Economics, Science, and Morality.

• Authors : Hess, Paul¹

Subjects: *BUSINESS enterprises; *CUSTOMER orientation; *TOTAL quality management

• Source: Integral Leadership Review. Apr-Jul2014, Vol. 14 Issue 2, p58-86. 29p.

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To Pursue or Not to Pursue: An Examination of the Antecedents of the Salesperson's Desire to Approach a Customer.

• Authors : Alhouti, Sarah¹; Davis, Lenita¹

Subjects: *SALES personnel; *CONSUMERS; *INTERVIEWING

• Source: Society for Marketing Advances Proceedings. Nov2012, p225-226. 2p.

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