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9 Secrets to Getting Great Customer Service.

• Authors : BRAVERMAN, BETH (AUTHOR)

Subjects: BEST Buy Co. Inc.; CUSTOMER services; CUSTOMER retention

• Source: Consumer Reports. Nov/Dec2023, Vol. 88 Issue 10, p44-49. 6p. 4 Cartoon or Caricatures.

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FORM: Tip Credit Notice Form.

Subjects: *EMPLOYEE attitudes; *MINIMUM wage; *FEDERAL laws

• Source: Create Your Own Employee Handbook (2023). Jan2024, p1-2. 2p.

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FORM: Trade Secrets and Conflicts of Interest.

Subjects: *TRADE secrets; *EMPLOYMENT; *CONFLICT of interests

• Source: Create Your Own Employee Handbook (2023). Jan2024, p1-2. 2p.

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CHAPTER 11: Performance.

• Authors : Clements, Sachi

Subjects: *JOB performance; *EMPLOYEE attitudes; *CUSTOMER services

• Source: Create Your Own Employee Handbook (2023). Jan2024, p207-209. 3p.

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5 ways to eliminate incivility in your workplace.

Subjects: *WORKPLACE incivility; *PROBLEM solving; *OFFENSIVE behavior

• Source: Leadership Briefings. Feb2024, Vol. 39 Issue 2, p14-15. 2p.

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WHY THE C-SUITE SHOULD PAY MORE ATTENTION TO INVENTORY STRATEGY.

• Authors : Bardell, Matthew

Subjects: *SUPPLY chain management; *COVID-19 pandemic; *ELECTRICITY

• Source: Inside Logistics. Dec2023, Vol. 68 Issue 6, p24-25. 2p.

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How A.I. Can Turn Your Customer Service Agents Into Champions.

• Authors : Deczynski, Rebecca (AUTHOR)

Subjects: *CUSTOMER services; *CALL center agents; *CUSTOMER services softwareCARNEGIE-Mellon University

• Source: Inc.. Sep2023, Vol. 45 Issue 4, p20-21. 2p. 1 Color Photograph.

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Applied Science & Technology Full Text (H.W. Wilson)

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11 Ways to Improve Your Donor Thank-Yous.

• Authors : SCHOHL, LISA

Subjects: *NONPROFIT organizations; *CUSTOMER services; *GRATITUDE

• Source: Chronicle of Philanthropy. Dec2023, Vol. 36 Issue 2, p32-33. 2p. 1 Color Photograph.

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Ethiopian Airlines in Singapore: Ethiopian Airlines' flights between Addis Ababa and Singapore have been instrumental in connecting businesses in Africa and the Southeast Asia and Southwest Pacific regions.

Subjects: *AIRLINE industry; *AIRLINE industry customer services; *WATERFALLSETHIOPIAN Airlines Enterprise SC ETHIOPIAN Airlines Enterprise SC ETHIOPIAN Airlines Enterprise SC 613636562

• Source: African Business. aug/sep2023, Issue 506, p38-39. 2p.

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