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YOU ARE NOT YOUR USER: Breaking Through Customer Service Roadblocks.

• Authors : Kowalski, Meghan

Subjects: LIBRARIANS; CUSTOMER relations; EMOTIONS

• Source: Computers in Libraries. Apr2024, Vol. 44 Issue 3, p9-13. 5p. 1 Color Photograph.

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Oracle Powers Customer Engagement With Evergy.

Subjects: *CUSTOMER relations; *CONSUMER preferences

• Source: Electric Perspectives. Winter2024, Vol. 54 Issue 1, p34-34. 1p.

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SpartanNash to launch wine brand, invest in products.

• Authors : Poirier, Abby

Subjects: *WINES; *BRAND name products; *RETAIL industry

• Source: Crain's Grand Rapids Business Journal. 12/25/2023, Vol. 400 Issue 27, p6-6. 1/3p.

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BRINGING THE A-GAME.

• Authors : Marriott, Rob

Subjects: *CUSTOMER relations; *CONSUMER behavior; *SINGLE-use plastics

• Source: Duty-Free News International. Nov2023, Vol. 37 Issue 6, p32-33. 2p. 3 Color Photographs.

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How Our Brains Decide When to Trust.

• Authors : ZAK, PAUL J.^1,2

Subjects: *CUSTOMER relations; *JOB satisfaction; *CORPORATE culture

• Source: Harvard Business Review. Winter2023 Special issue, p40-43. 4p. 1 Color Photograph.

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Social media marketing: Soziale Medien sind aus der Marketingwelt nicht mehr wegzudenken. Mit diesen Wörtern und Übungen gelingt die nächste Kampagne.

• Authors : RICHARDSON, KAREN

Subjects: *SOCIAL media in marketing; *CUSTOMER relations; *MARKETING

• Source: Business Spotlight. 2024, Issue 1, p44-47. 4p.

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Beyond the Hype: The Tangible Benefits of AI in Managed Services.

• Authors : Sanchez, Miguel¹; Cann, Jay²

Subjects: *ARTIFICIAL intelligence; *DECISION support systems; *INFORMATION technology

• Source: Orange County Business Journal. 4/8/2024, Vol. 47 Issue 15, pB-34-B-34. 1p.

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Social media marketing and brand equity: The role of customer brand engagement.

• Authors : Chen, Xian; Wang, Xue; Wang, Zhe

Subjects: SOCIAL media in marketing; CONSUMER psychology; CUSTOMER relationsCHINA

• Source: Social Behavior & Personality: an international journal. Nov2023, Vol. 51 Issue 11, p1-8. 8p.

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FMG Buys Texting Platform MyRepChat.

• Authors : CLEMETSON, JEFF

Subjects: *TEXT messages; *CUSTOMER relations; *FINANCIAL planners

• Source: San Diego Business Journal. 10/2/2023, Vol. 44 Issue 40, p4-4. 1/2p.

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'Superbots' are transforming wealth management.

• Authors : Sullivan, Jean (AUTHOR)

Subjects: *WEALTH management services; *CUSTOMER relations; *NATURAL language processing

• Source: Financial Planning. Oct2023, Vol. 53 Issue 8, p45-46. 2p.

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