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Keys to Understanding the Metaverse --and How Your Business Can Benefit: The metaverse is already here, and it's important to ask the right questions before moving in

• Authors : Martin, Erik J.

• Source: CRM Magazine. April, 2022, Vol. 26 Issue 3, p40, 5 p.

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Is Your Company Ready for Shoppable TV? Here's how to get in on one of the hottest marketing trends going

• Authors : Martin, Erik J.

• Source: CRM Magazine. Nov-Dec, 2021, Vol. 25 Issue 9, p38, 4 p.

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A Road Map for Creating a Winning Mobile App: Why companies need a mobile app today and how to create one

• Authors : Martin, Erik J.

• Source: CRM Magazine. October, 2021, Vol. 25 Issue 8, p14, 4 p.

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Engagement HUBS Put Customers at the Center: CEH technology emerges to connect multiple customer-facing systems

• Authors : Martin, Erik J.

• Source: CRM Magazine. May, 2021, Vol. 25 Issue 4, p18, 5 p.

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It's Time to Assess Your Contact Center Infrastructure: Weigh which technologies you need and which you can eliminate

• Authors : Martin, Erik J.

• Source: CRM Magazine. April, 2021, Vol. 25 Issue 3, p18, 5 p.

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2022 VISTA AWARDS: ASHE honors outstanding achievements in new construction, renovation and infrastructure projects.

• Authors : MARTIN, ERIK J.

Subjects: *INFRASTRUCTURE (Economics); *FACILITY management; *TEAM building

• Source: Health Facilities Management. Apr2022, p24-25. 2p.

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Centralized operations yields efficiency upgrade: Banner Health receives ASHE annual award for excellence in health care facility management.

• Authors : MARTIN, ERIK J.

Subjects: *FACILITY management; *HEALTH facilities; *COMPUTERIZED maintenance management systems

• Source: Health Facilities Management. Jan/Feb2022, p24-27. 4p.

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DEEPFAKES: THE LATEST TRICK OF THE TONGUE: Tips to protect your organization against the growing threat of speech deepfakes.

• Authors : MARTIN, ERIK J.

Subjects: DEEPFAKES; SPEECH; COMPUTER literacy

• Source: Speech Technology Magazine; Mar/Apr2022, Vol. 27 Issue 2, p12-16, 5p

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The State of Artificial Intelligence: Accuracy improves, but privacy concerns loom.

• Authors : MARTIN, ERIK J.

Subjects: *ARTIFICIAL intelligence; *AUTOMATIC speech recognition; *NATURAL language processing

• Source: Speech Technology Magazine. Jan/Feb2022, p31-32. 2p.

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The State of Speech Engines: Innovation can't be denied, but challenges remain.

• Authors : MARTIN, ERIK J.

Subjects: *AUTOMATIC speech recognition; *NATURAL language processing

• Source: Speech Technology Magazine. Jan/Feb2022, p16-17. 2p.

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