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9 Secrets to Getting Great Customer Service.

• Authors : BRAVERMAN, BETH (AUTHOR)

Subjects: BEST Buy Co. Inc.; CUSTOMER services; CUSTOMER retention

• Source: Consumer Reports. Nov/Dec2023, Vol. 88 Issue 10, p44-49. 6p. 4 Cartoon or Caricatures.

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THE POWER OF IDENTITY CUES IN TEXT-BASED CUSTOMER SERVICE: EVIDENCE FROM TWITTER.

• Authors : Yang Gao; Huaxia Rui; Shujing Sun

Subjects: CUSTOMER services; ELECTRONIC services; CUSTOMER relations

• Source: MIS Quarterly. Sep2023, Vol. 47 Issue 3, p983-1014. 32p. 2 Color Photographs, 2 Diagrams, 21 Charts, 5 Graphs.

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How A.I. Can Turn Your Customer Service Agents Into Champions.

• Authors : Deczynski, Rebecca (AUTHOR)

Subjects: *CUSTOMER services; *CUSTOMER services software; CALL center agentsCARNEGIE-Mellon University

• Source: Inc.. Sep2023, Vol. 45 Issue 4, p20-21. 2p. 1 Color Photograph.

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USHERING IN THE ERA OF INDIAN TELECOM RESURGENCE: The new Telecom Act addresses key issues hindering the sector's growth, paving the way for innovation, investments, and better customer services.

• Authors : RAMACHANDRAN, T. V.¹

Subjects: *CUSTOMER services; *TELECOMMUNICATIONS services; *HIGH technology industries

• Source: Voice & Data. Jan2024, Vol. 31 Issue 1, p60-63. 4p.

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Applied Science & Technology Full Text (H.W. Wilson)

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An end to virtue signalling? Don't bank on it.

• Authors : BARRETT, MICHAEL

Subjects: *BANKING industry; *CUSTOMER services; *PROFIT motive

• Source: IPA Review. Spring2023, Vol. 75 Issue 3, p74-75. 2p.

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11 Ways to Improve Your Donor Thank-Yous.

• Authors : SCHOHL, LISA

Subjects: *NONPROFIT organizations; *CUSTOMER services; *GRATITUDE

• Source: Chronicle of Philanthropy. Dec2023, Vol. 36 Issue 2, p32-33. 2p. 1 Color Photograph.

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Logel Homes Celebrates Grand Award for Third Year in a Row and Takes Home Four Additional Wins at BILD Calgary Region Awards: The Multi-Family Residential Builder Attributes its Success to its Dedication to Providing Exceptional Customer Service, Best-in-Class Locations and Customization Options

Subjects: *CUSTOMER services; AWARDS; DEDICATIONS

• Source: Business in Calgary. Jun2023, Vol. 33 Issue 6, p22-23. 2p.

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ATCOebergy Wins World-Class Certification for Customer Service Excellence.

Subjects: *CUSTOMER services; *CERTIFICATION; EXCELLENCE

• Source: Business in Calgary. May2023, Vol. 33 Issue 5, p22-23. 2p.

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RETAILERS TELL US WHY IT'S IMPORTANT TO OFFER EXTRA CUSTOMER SERVICES.

Subjects: *CUSTOMER services; *RETAIL industry

• Source: Gifts & Decorative Accessories. May2022, Vol. 124 Issue 1, p30-31. 2p.

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