A Cross-Cultural Training Manual.

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57

Virginia State Dept. of Education, Richmond. Div. of Adult Education Services.

Administrator Guides; Case Studies; Communication Problems; Communication Skills; Cross Cultural Training; Cultural Awareness; Employer Employee Relationship; English (Second Language); Limited English Speaking; Nonverbal Communication; Work Environment; Workshops

Designed to accompany a Cross-Cultural Training Workshop for supervisors of limited-English-proficient (LEP) employees, this "train the trainer" manual can be used as a resource for individuals who have some experience as cross-cultural trainers or as an orientation for novices in the area of cross-cultural communication. The workshop is intended to orient supervisors and managers to the differences in communication patterns, including nonverbal signals in different cultures, and to enable them to acquire specific verbal strategies for communicating effectively with LEP individuals. The strategies parallel those taught to participants of an English-as-a-Second-Language (ESL) class, but they also help supervisors work with individuals who are not taking ESL classes. The manual contains an introduction (the pre-assessment process and trainer role) and a training packet which includes: an agenda for a training session at Fairfax (Virginia) Hospital; warm-up activities; individual and group concerns; the adjustment process in a new culture; sound boundaries, blends and deletions, idioms, and slang; comparisons in nonverbal communication; case studies; suggestions for improving intercultural communication; understanding cultural differences; and evaluation and follow-up. Cross-cultural training resources are included. (Adjunct ERIC Clearinghouse on Literacy Education) (LB)

1992

ED339255