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Content Provider : Health Source Publication : journal of service research Subject : business Subject : electronic commerce Filter by : Subject

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Academic Journal

Service Quality in Multichannel Services Employing Virtual Channels.

Authors : Sousa, Rui; Voss, Christopher A.

Subjects: CUSTOMER services; QUALITY of service; BUSINESS enterprises

Source: Journal of Service Research. May2006, Vol. 8 Issue 4, p356-371. 16p. 1 Diagram, 5 Charts.

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Academic Journal

Should Recommendation Agents Think Like People?

Authors : Aksoy, Lerzan; Bloom, Paul N.; Lurie, Nicholas H.

Subjects: ELECTRONIC commerce; DECISION making; CONSUMER preferences

Source: Journal of Service Research. May2006, Vol. 8 Issue 4, p297-315. 19p. 5 Charts, 2 Graphs.

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Academic Journal

Selecting Profitable Customers for Complex Services on the Internet.

Authors : Vroomen, Björn; Donkers, Bas; Verhoef, Peter C.

Subjects: ELECTRONIC commerce; CONSUMERS; CORPORATE profits

Source: Journal of Service Research. Aug2005, Vol. 8 Issue 1, p37-47. 11p.

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Academic Journal

Editorial: The Rise of E-Service.

Authors : Rust, Roland

Subjects: ELECTRONIC commerce; CUSTOMER services; INTERNET

Source: Journal of Service Research. May2001, Vol. 3 Issue 4, p283. 2p.

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Academic Journal

Editorial: Technology and Service.

Authors : Rust, Roland

Subjects: INTERNET; SERVICE industries; ELECTRONIC commerce

Source: Journal of Service Research. Feb99, Vol. 1 Issue 3, p195. 1p.

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