DILEMMA in human relations.

The article mentions the contradictory aspects of human behavior research and human relations in business. There are four dimensions, or frames of reference, in human relations: internal view of self; external view of self; internal view of others; and external view of others. People use a simplified framework that consists of an internal viewpoint, which is subjective and recognizes the power of choice and free will, and an external viewpoint, which blames behavior on uncontrollable factors that influence people. Topics include the characteristics of the human relations specialist and the practical administrator, autocratic and democratic approaches in management, leadership styles, and the "complementarity of opposites".