SUPPLIED FOR SUCCESS: The McCoy family has seen it all: changing trends, economic downturns, a sudden death, a family business split. Through it all, their building supply business has kept innovating.

McCoy's Building Supply, a family-owned business based in Texas, has faced various challenges throughout its history but has managed to adapt and grow under the leadership of its first woman CEO. The company started as a roofing company and has since transformed into a building supply company. In the late 1980s and 1990s, McCoy's faced competition from big-box retailers, leading to store closures and the need for changes. The company implemented a leadership program to focus on staff development and customer service. McCoy's faced difficulties with credit management but developed their own system. They also ventured into manufacturing doors and improving delivery services. However, their attempts to move into installation and open lawn and garden centers were unsuccessful. The company built stronger relationships with customers through dedication and one-on-one outreach. The McCoys faced a crossroads when one family member wanted to sell the business, but they reached a compromise and continued operating. The company experienced growth and weathered the 2009 financial crisis. The first woman CEO aims to maintain the company's spirit of innovation and ensure it remains a great place to work. [Extracted from the article]