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Richard B. Chase.

Subjects: *PRODUCTION management (Manufacturing); *MANAGEMENT of human services; *OCCUPATIONAL achievementUNIVERSITY of California, Los AngelesCHASE, Richard B.

• Source: Production & Operations Management. Jan/Feb2009, Vol. 18 Issue 1, pix-x. 2p.

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Production & Operations Management

• Authors : Parker, A. J.¹

Subjects: *MANAGEMENT; NONFICTIONPRODUCTION & Operations Management (Book)CHASE, Richard B.; AQUILANO, Nicholas J.

• Source: Interfaces. Nov73, Vol. 4 Issue 1, p51-53. 3p.

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PEOPLE ON THE MOVE.

Subjects: *EXECUTIVES; *BUSINESS enterprisesMASSACHUSETTSCHASE, Richard; CANAVAN, Patricia; KELLNER, Thomas

• Source: BusinessWest. 7/10/2006, Vol. 23 Issue 6, p46-47. 2p.

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Production/Operations Management.

• Authors : Gore, George J.¹

Subjects: NONFICTIONPRODUCTION & Operations Management (Book); OPERATIONS Management (Book)CHASE, Richard B.; AQUILANO, Nicholas; MAYER, Richard P.

• Source: Academy of Management Review. Apr1976, Vol. 1 Issue 2, p130-132. 3p.

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Service Management Effectiveness: Balancing Strategy, Organization and Human Resources, Operations and Marketing.

• Authors : Cooper, Elizabeth A.¹; Laser, Stephen A.²

Subjects: *MANAGEMENT; NONFICTIONSERVICE Management Effectiveness: Balancing Strategy, Organization & Human Resources, Operations & Marketing (Book)BOWEN, David E.; CHASE, Richard B.; CUMMINGS, Thomas G.

• Source: Personnel Psychology. Summer91, Vol. 44 Issue 2, p464-467. 4p.

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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business.

• Authors : Prasad, Paroksh

Subjects: *CUSTOMER services; *SERVICE industries management; NONFICTIONCUSTOMER Service Solution: Managing Emotions, Trust & Control to Win Your Customer's Business, The (Book)DASU, Sriram; CHASE, Richard B.

• Source: Management Today (14405636). Oct2013, p48-48. 1/3p.

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PEOPLE ON THE MOVE.

Subjects: *PERSONNEL changesWIGHT & Co. WIGHT & Co. WIGHT & Co. 051930790 ; MORTENSON Construction Co. ; DUFF & Phelps Corp. DUFF & Phelps Corp. DUFF & Phelps Corp. DUFJENSEN, Tamara; VAN Anne, Sheryl; CHASE, Richard

• Source: Crain's Chicago Business. 3/31/2014, Vol. 37 Issue 13, p0014-0014. 1p.

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SIA Hails Senate Passage of Cooperative Purchasing Legislation.

Subjects: *GOVERNMENT purchasing laws; *GOVERNMENT spending policy; LEGISLATIVE billsUNITED StatesSECURITY Industry Association (Silver Spring, Md.) ; UNITED States. General Services Administration...

• Source: Security. Jul2008, Vol. 45 Issue 7, p16-18. 2p.

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BOOKS AND MATERIALS RECEIVED.

Subjects: *JOB satisfaction; BOOKS & readingJUST-In-Time Purchasing (Book); SERVICE Management Effectiveness: Balancing Strategy, Organization & Human Resources, Operations & Marketing (Book); MANAGING Lives: Corporate Women & Social Change (Book)BOWEN, David E.; CHASE, Richard B.

• Source: Personnel Psychology. Spring91, Vol. 44 Issue 1, p230-232. 3p.

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Applied insight.

• Authors : DeVine, John¹; Gilson, Keith

Subjects: *CUSTOMER services; *CUSTOMER relations; *QUALITY of serviceCHASE, Richard

• Source: McKinsey Quarterly. 2010, Issue 2, p100-105. 6p. 2 Color Photographs.

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