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Publication : ward's dealer business Format : Trade Publications Filter by : Subject

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Periodical

Trade Rate for Product.

Authors : Cochran, Chris

Subjects: *SELLING; *INTEREST rates; *CUSTOMER satisfaction

Source: Ward's Dealer Business. Dec2011, Vol. 45 Issue 12, p24-24. 3/4p.

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Periodical

David vs. Goliath.

Authors : Armbruster, Adam

Subjects: *SMALL business management; *AUTOMOBILE dealers; *PROFITABILITY

Source: Ward's Dealer Business. Dec2011, Vol. 45 Issue 12, p22-22. 3/4p.

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Periodical

Chicken-Egg Question.

Authors : Finlay, Steve

Subjects: *CONSUMERS' reviews; *AUTOMOBILE dealers; *QUALITY of service

Source: Ward's Dealer Business. Dec2011, Vol. 45 Issue 12, p2-2. 1p.

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Periodical

Handling the Unhappy Ones Miffed dealership customers needn't become ex-customers.

Authors : Finlay, Steve

Subjects: *AUTOMOBILE dealers; *CONSUMER complaint management; *SURVEYS

Source: Ward's Dealer Business. Sep2011, Vol. 45 Issue 9, p8-9. 2p.

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Periodical

Whodunnit the Best?

Authors : Finlay, Steve

Subjects: *RATING of sales personnel; *CUSTOMER satisfaction; *AUTOMOBILE dealersUNITED StatesPIED Piper Management Co. LLC ; MERCEDES-Benz USA LLC ; MITSUBISHI Corp.

Source: Ward's Dealer Business. Aug2011, Vol. 45 Issue 8, p26-27. 2p.

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Periodical

FROM THE BLOGS: Satisfied With Dealership? Heck No, But….

Authors : Finlay, Steve

Subjects: *BLOGS; *AUTOMOBILE dealers; *CUSTOMER satisfaction

Source: Ward's Dealer Business. Aug2011, Vol. 45 Issue 8, p30-31. 2p.

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Periodical

Most Dealers Get Good Marks.

Authors : Finlay, Steve

Subjects: *CUSTOMER satisfaction; *CONSUMER behavior; *AUTOMOBILE dealers

Source: Ward's Dealer Business. Jul2011, Vol. 45 Issue 7, p26-26. 1p.

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Periodical

Dealership Service Department Goes from Zero to Hero.

Authors : Linton, David

Subjects: *CUSTOMER satisfaction; *CUSTOMER services; *AUTOMOBILE dealersDANBURY (Conn.); CONNECTICUTBLANK, Mickey

Source: Ward's Dealer Business. Jun2011, Vol. 45 Issue 6, p46-47. 2p.

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Periodical

Speeding Up, Slowing Down.

Authors : Finlay, Steve

Subjects: *FINANCE departments; *AUTOMOBILE dealers; *RESPONSIBILITY

Source: Ward's Dealer Business. Apr2011, Vol. 45 Issue 4, p34-36. 2p.

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Periodical

12 Things Consumers Want How dealerships can sell cars to lots of happy customers.

Authors : Libin, Richard F.

Subjects: *CUSTOMER satisfaction; *AUTOMOBILE industry management; *PROFESSIONALISMUNITED States

Source: Ward's Dealer Business. Mar2011, Vol. 45 Issue 3, p21-21. 1p.

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