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Academic Journal

Executive Summaries.

Authors : Jacoby, Jacob; Jaccard, James J.; Oliver, Richard

Subjects: BAD (Book); RETAIL industry; CUSTOMER satisfaction

Source: Journal of Retailing. Fall81, Vol. 57 Issue 3, p137. 9p.

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Academic Journal

A Managerial Perspective on Directions for Retail Customer Dissatisfaction Research.

Authors : Etzel, Michael J.; Silverman, Bernard I.

Subjects: CUSTOMER satisfaction; MARKETING; MANUFACTURED products

Source: Journal of Retailing. Fall81, Vol. 57 Issue 3, p124. 13p.

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Academic Journal

Retail Performance and Job Satisfaction: A Study of Anxiety-Stress and Propensity to Leave Among Retail Employees.

Authors : Donnelly Jr., James H.; Etzel, Michael J.

Subjects: PERFORMANCE; ATTITUDES of retail clerks; JOB performance

Source: Journal of Retailing. Summer77, Vol. 53 Issue 2, p23. 6p.

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Academic Journal

Consumer Perceptions of Alternative Retail Credit Plans.

Authors : Etzel, Michael J.; Donnelly Jr., James H.

Subjects: CONSUMER credit; CONSUMER attitudes; CREDIT cardsUNITED States

Source: Journal of Retailing. Summer72, Vol. 48 Issue 2, p67. 7p.

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Academic Journal

How Much Does Credit Cost the Small Merchant?

Authors : Etzel, Michael J.

Subjects: RETAIL industry; CONSUMER credit; CREDIT cards

Source: Journal of Retailing. Summer71, Vol. 47 Issue 2, p52. 9p.

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Academic Journal

Can Government Regulation Replace Marketing Orientation?

Authors : Etzel, Michael J.; James, Don L.

Subjects: CONSUMER attitudes; REPAIR & maintenance services; FRAUD

Source: Journal of Retailing. Winter70/71, Vol. 46 Issue 4, p14. 10p.

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Academic Journal

Linking Consumer Behavior Theory to Public Policy, Social Policy, and the Environment: Introduction to a Special Issue.

Authors : Bearden, William O.¹; Etzel, Michael J.²

Subjects: *CONSUMER behavior; *ENVIRONMENTAL policy; PERIODICALSHILL, Ron; HUNT, James

Source: Journal of Business Research. May94, Vol. 30 Issue 1, p1-3. 3p.

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Academic Journal

THE DISAPPEARING DATA SOURCE.

Authors : Reuschling, Thomas L.; Etzel, Michael J.

Subjects: *BUSINESSMEN; *BUSINESS enterprises; INTERPERSONAL conflict

Source: Business Horizons. Apr73, Vol. 16 Issue 2, p17. 6p.

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