Tuesday, April 27, 2021 Gerald Moore/Workforce Development Team

CHARLESTON, S.C. – SC DEW has recently updated their application process which includes the use of ID.me.

ID.me is a federally certified identity verification provider specializing in digital identity protection and is utilized by several states to address the high volume of unemployment fraud across the nation. ID.me is commonly used by many healthcare and government agencies for identity protection. This affects how patrons set up a new account to apply for Unemployment Insurance benefits. 

Those already receiving assistance do not need to create an ID.me account. Because current claimants have provided various forms of documentation and proof of identity, depending on the agency and program requirements, only new claimants filing their initial claims will be required to complete the identity verification process through ID.me.

SC Works is available for assistance Monday-Friday by appointment only. Palmetto Goodwill also helps patrons set up their unemployment benefits and can do so in their Career Opportunity Centers. 

An information page with pertinent information and a video tutorial for setting up an ID.me account can be found at this link.  

Please note that patrons will need access to a smart phone and/or a working digital/web camera to set up their profile, as it must include a (mask less) photo of them. Additionally, those applying will need to have several legal documents. 

Please click on the following three links to see the FAQ (Frequently Asked Questions) regarding ID.me:

  1. How Do I Verify My Identity for the South Carolina Department of Employment & Workforce (DEW)
  2. Resources for Spanish-speaking claimants/Recursos para solicitantes de habla hispana
  3. Verify Your Identity on a Video Call - Users who are not successful with the self-service approach can complete the process through a live video conference session with an ID.me Trusted Referee.

Additionally, DEW is taking other steps to combat fraud as part of the pandemic response:

  • Added additional fraud analysts to increase impact and expertise.
  • Utilizing several vendors for security measures for different programs and throughout different parts of the claims process.
  • Working closely with state and federal authorities to maintain an open line of communication regarding active fraud schemes and prevention tactics.
  • Open communication with other states agencies like DEW to share data, best practices and schemes being detected in other parts of the nation.
  • Cross matching of our data against known fraudulent identifiers, as well as national suspect activity deemed fraudulent.
  • Actively participating in identity proofing through the National Association of State Workforce Agencies.
  • Working closely with state and federal law enforcement partners in investigations of fraudulent activity.

If you do not have access to a device capable of conducting a video call, you are welcome to check out one of CCPL’s Chromebooks. Each of these compact computers have working web cameras, allowing users to participate in remote interviews, Zoom meetings, and other virtual communication.

Charleston County Public Libraries are connection points for SC DEW. This means that we have public computers available and staff able to assist you with DEW account signup. Visit the Charleston County Public Library website or click on this Branches tab to learn about library hours of operation and branches providing in-person services.

With a little bit of practice and self-patience, you will be ready to take on the next steps in your future career.  If you would like more information about how to apply for jobs online, assistance in finding resources, tips on how to get the job-hunting process started or more, please reach out to us at CCPL by email, chat, or text. Remember, you are not alone.